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Frontier Medical Supplies Terms and Conditions
Effective Date: 28.01.2025
These Terms and Conditions ("Terms") govern the use of the Frontier Medical Supplies website and services, including any purchases made through our site. By accessing or using our website, you agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, please refrain from using our services.
1.1 Eligibility
To use our website, you must be at least 18 years old and capable of forming a legally binding contract. If you are under 18, you may use the website only with the involvement of a parent or guardian.
1.2 Account Registration
You may be required to create an account to access certain features of our site, such as placing an order or receiving marketing emails. You are responsible for maintaining the confidentiality of your account details, including your username and password, and for all activities under your account. Notify us immediately if you suspect unauthorized use of your account.
1.3 Changes to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of the website constitutes acceptance of any changes.
2.1 Placing an Order
When you place an order, you are making an offer to purchase the items in your cart. We reserve the right to accept or reject your order at our discretion, especially if there are issues with product availability, payment processing, or errors in product description or pricing.
2.2 Pricing and Product Information
All prices are listed in GBP (Great British Pounds) unless stated otherwise. We strive to ensure that product prices, descriptions, and availability are accurate, but errors may occasionally occur. If an error is identified, we will contact you to resolve the issue and confirm your order. Prices may change without notice.
2.3 Payment Methods
We accept payment through major credit and debit cards (Visa, MasterCard, etc.). Payments are processed securely through third-party payment gateways. By submitting payment details, you authorize us to charge your order, including applicable taxes, shipping, and handling charges.
2.4 Order Confirmation
Upon placing an order, you will receive an email confirmation with the details of your purchase, including an order number, the items purchased, and the estimated delivery time. This is not an acceptance of your order, but a confirmation that we have received it.
2.5 Fraud Prevention
We reserve the right to carry out fraud prevention checks and request additional information to verify your identity before processing any order.
3.1 Shipping Methods
Shipping options are available during the checkout process. We use reputable third-party couriers to ship orders. Estimated delivery times depend on the shipping method chosen and your location.
3.2 Shipping Costs
Shipping costs will be calculated and displayed during checkout. Charges vary based on the weight of the items and the delivery location. Any additional taxes or fees will also be included at checkout.
3.3 Delivery Time
We aim to process and dispatch orders within [insert estimated processing time, 1-2 Business Days. Delivery times vary depending on the shipping method and destination, but they are typically between 2-5 Business Days. Delays may occur due to factors outside our control (e.g., courier delays, weather conditions).
3.4 Shipping Restrictions
We currently only ship to United Kingdom addresses. If shipping to your location is unavailable, please contact us for further assistance.
4.1 Return Policy
Returns are only accepted for unused and unopened products. If you receive a product that is unopened and in resalable condition, you may return it within 5 of receiving the order.
4.2 Damaged or Defective Products
If you receive a damaged or defective item, please contact our customer service team immediately. We will offer a replacement or refund for eligible items upon receipt of proof of damage or defect.
4.3 Refund Process
Refunds will only be issued for unused and unopened products. Once your return is received and inspected, we will process your refund. Please allow 5-10 business days for the refund to be reflected in your account. Refunds will be issued to the original payment method.
4.4 Non-returnable Items
Certain items, such as opened, used, or consumable products, are non-returnable. These will be clearly noted in the product description.
5.1 Product Warranty
We do not manufacture the products sold on our website, but we aim to offer high-quality items from reputable suppliers. Any product warranties are provided by the manufacturer and are subject to their terms and conditions.
5.2 Limitation of Liability
Frontier Medical Supplies is not responsible for any damage, loss, or injury arising from the use or misuse of the products sold on our website, unless caused by negligence or willful misconduct on our part. Our liability is limited to the total value of the products purchased.
5.3 No Medical Advice
The information provided on our website is for general informational purposes only. We do not provide medical advice or services, and our products should not replace professional medical consultation. Always consult a healthcare professional before making any medical decisions.
6.1 External Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of these third-party sites. We recommend you read the privacy policies of any external sites you visit.
7.1 Data Protection
We take your privacy seriously and collect personal information only for the purposes of processing orders and providing services. For more details, please refer to our Privacy Policy.
7.2 Data Security
We use industry-standard encryption protocols to protect your personal information during transmission. However, no online transaction is 100% secure, and we cannot guarantee complete protection from unauthorized access.
8.1 Prohibited Use
You agree not to use our website for any unlawful, harmful, or malicious purposes, including but not limited to:
8.2 Account Suspension or Termination
We reserve the right to suspend or terminate your account if you violate any of the above terms or engage in activity that is harmful to the operation of our website or services.
9.1 Copyright and Trademarks
All content on our website, including text, images, logos, graphics, and product descriptions, is protected by copyright and trademark laws. You may not use any of our content without prior written permission.
9.2 Product Images
All images of products on our site are for illustrative purposes only. Actual products may vary slightly in appearance due to manufacturing changes or lighting conditions.
10.1 Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising from the use of our website or these Terms shall be subject to the exclusive jurisdiction of the UK courts.
10.2 Dispute Resolution
If you have any disputes regarding these Terms, please contact us directly at Paul@frontierhealthcare.co.uk We will attempt to resolve the issue in good faith. If the dispute cannot be resolved informally, it will be handled through binding arbitration.
If you have any questions about these Terms, please contact us at:
Frontier Medical Supplies
Email: Paul@frontierhealthcare.co.uk
Phone: 07384301791
Address: 10-12 Mulberry green, Old Harlow, Essec CM170ET
These Terms and Conditions constitute the agreement between Frontier Medical Supplies and you as the user. By using our services, you accept these terms. If you do not agree with any part of the Terms, you must cease using our website immediately.
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
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